Sales Support Coordinator

Why we are here

Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

What you will do

We are looking for a Sales Support Coordinator OOH to keep our Out of Home sales engine running smoothly across Benelux. In this role, you are the go-to person for the sales team: making sure the right information is in the right place, customers get fast and accurate support, and nothing falls through the cracks. You will manage data, coordinate across teams, and turn numbers into insights that help the team sell smarter. If you thrive on structure, love getting the details right, and want to do all of that for a brand that is changing the chocolate industry, this is your role. The position is part of the Sales team and reports to the Sales Manager OOH NL.

All wrapped up

• Manage sales administration: Maintain pricing, product data, SKU details, and customer setups accurately across systems (ERP, GS1, Brandbank, Salesforce) so the team can focus on selling, not fixing errors.

• Support customers directly: Respond to customer questions with speed and accuracy, and build strong relationships with OOH partners such as IAmsterdam, Pathé, Compass Group, and others through proactive, solution-oriented communication.

• Create commercial insights: Translate master data into clear overviews, dashboards, and sales tools that help the team make smarter decisions on revenue, profitability, and impact.

• Coordinate seasonal and promotional execution: Ensure all trade materials, product documents, and seasonal files are delivered accurately and on time, with zero missed deadlines.

• Drive cross-functional alignment: Collaborate with Customer Logistics, Demand Planning, and Finance to keep operational processes flowing smoothly and prevent downstream issues.

• Manage small accounts: Own a portfolio of smaller OOH accounts (up to 50K revenue), handling them independently and building trusted customer relationships.

• Optimize ways of working: Continuously improve processes, files, and tools to help the OOH sales team work more effectively together.

Our new flavor

• Experience in a sales support, sales coordination, or commercial operations role, ideally in FMCG or a fast-paced commercial environment.

• You are highly accurate and detail-oriented: you get energy from keeping a tight administration and catching errors before they become problems.

• Strong Excel skills and experience working with ERP systems (both financial and planning tools). Familiarity with Salesforce is a plus.

• Customer-facing experience with a natural ability to build rapport, communicate clearly, and solve problems proactively.

• You are a strong planner who can prioritize across multiple deadlines, stakeholders, and workstreams without losing sight of the bigger picture.

• Action-oriented: you take ownership, jump on challenges with energy, and do not wait to be asked.

• Collaborative by nature: you work well across teams, foster a positive atmosphere, and know when to reach out to others to get things done.

• Comfortable communicating in both Dutch and English with diverse groups of people.

• We are all about being more in person than apart; this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too!

• Believe wholeheartedly in Tony's purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits (the icing on the cake)

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We are dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate. But we also know chocolate will not cover the bills, so we have made sure your salary is just as rewarding, for this role that means a salary between 46k – 57k on a yearly basis, including holiday pay.