B2B Sales Support

Why we are here 
Tony’s Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes an impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Huel, Waitrose and Pip & Nut have embraced a fairer, more transparent supply chain for their chocolate. 

What you will do 

We are now looking for a new B2B Sales Support to join our team in London. In this role your #1 goal is to support the sales team in achieving our personalised bars sales targets. You will play a key role in delivering our B2B customers exceptional customer experiences that turns them into loyal business partners. You will have the exciting opportunity to shape the B2B business for one of the most innovative companies in the chocolate industry. 

We’re looking for a customer service specialist who has the affinity to go above and beyond in coming up with customer-centric solutions. Your tailored approach and commercial mindset ensure fostering long-term relations and driving growth with our existing customers.  

You will be a crucial part of the UK sales team and report directly to the B2B Sales Manager UK&I. This is a unique opportunity for a professional who wants to make their mark and real impact at a high-growth, purpose-led business.   

All wrapped up 

• Providing exceptional customer experiences. You are the go-to person for customer needs, and you’ll ensure our important B2B customers are satisfied, address any complaints, and provide tailored support where needed – always with a touch of our Tony’s personality. 

• Sales operations. You will make sure the day-to-day operations are running smoothly by handling sales aftercare. Collaboration and attention to detail are essential in this role. You’ll work closely with our print partner, serving as their primary point of contact to address inquiries, provide timely updates, and ensure seamless coordination and flawless delivery for our b2b customers. 

• Manage inbound queries and convert them into sales opportunities. You will proactively understand customers’ needs to uncover opportunities. You’ll guide them through our offering and support them in placing orders on our website.  

• Identify opportunities for growth. With your business acumen, you spot promising commercial opportunities and pass them on to the sales executives to help drive channel growth. 

• Becoming a Tony’s expert. You will learn to master every aspect of our products, services, and mission, to confidently answer customer questions using Tony’s tone of voice. You will represent Tony’s at relevant trade shows, exhibitions, and corporate events to showcase our personalised bars. 

Our ideal New Edition 

• Proven track record of delivering outstanding customer experiences in a customer-facing role with sales and commercial acumen  

• Strong verbal and written communication skills, with the ability to build solid relationships with customers. 

• Solid time management and organisation skills. Your attention to detail and process-mindset ensures seamless order management and customer satisfaction. 

• Experience working with Salesforce or similar CRM tools to track the sales cycle and communicate with customers. 

• You believe wholeheartedly in Tony’s mission. You live our core values: outspoken, wilful, entrepreneurial and makes you smile.  

• Raise the bar. You challenge yourself and Team Tony’s to increase our ambition and to accomplish our mission. Make mistakes along the way and learn from them.  

• You are keen to work either fully from our Richmond office or in a hybrid set-up (at least 2-3 days a week from the office).  

Our benefits (the icing on the cake) 

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making a real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We’re dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable quarterly events, and unlimited chocolate. But we also know chocolate won’t cover the bills, so we’ve made sure your salary is just as rewarding. For this role that means a salary between £30-38k on a yearly basis. 

Sounds like you?  

Are you passionate about making a difference in the world? Look no further! If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you. Please send your direct application, no agencies. We can't wait to hear from you!  

Everybody is welcome to apply. From classics to limited editions, we know that different flavors make life more inspiring. And not just in our chocolate assortment. At Tony’s, we welcome everyone with equal enthusiasm – regardless of race, colour, age, gender, sexual orientation, nationality, disability, or veteran status. Crazy about chocolate, serious about people.